Appointments can be made by phone, text, or email. Once an appointment is booked, you will receive a confirmation email. All appointments have customizable notifications for your convenience. Notifications are typically sent 1 week prior to the appointment and again 1 day before the appointment. If you prefer not to get reminders about an upcoming service, please let us know.

Appointment times are approximated, unless you contact us in advance and request a firm time. If you need to reschedule an appointment it is imperative that you contact us as soon as possible. No call, no show appointments may incur an additional charge to offset travel expenses.

In most instances, the short answer is no. However, this does not apply to indoor treatments for your home or business. For specialized treatments, such as bed bugs, the customer must to be present to receive follow-up information. In any case, we will communicate whether you need to be at home before we arrive.

There are times when mother nature does not cooperate with pest control activities outdoors, and on those occasions we may have to reschedule exterior insect treatments. If that happens, you will receive a text message or an email with alternative scheduling options. Keep in mind that the weather does not impact any other services, including rodent control. 

Occasionally, we send marketing materials to let you know of an upcoming sale or special. If you prefer not to receive these communications you can contact us at any time. 

Invoices are emailed on the day of the appointment and are due upon completion of the service. Credit card and ACH payments can be made with your technician on the day of the appointment. Alternatively, you can follow the customer portal link provided in the invoice email to make a payment online. We accept cash payments in person and check payments in person or via postal mail. Customers have the option to save their credit card or bank account information for future use on the customer portal.